Donor Promise

Help us keep our promises.

We are indebted to you for your support. We never lose sight that everything that you do for us is vital to the quality of care being provided for patients in the Mary Potter Hospice, St Helen’s and through the RESTORE program in Kimberley House.

To reflect our commitment to you we now have a Donor Charter which includes the following promises:

Donor Promise One

We will endeavour to provide you with a receipt and appropriate acknowledgement for any gift you make within 14 days.


Donor Promise Two

Your gifts will only be used for the purpose for which they were given.


Donor Promise Three

You will be kept informed on the impact of your gifts and support.


Donor Promise Four

Your personal information is handled with the utmost respect and confidentiality.


Donor Promise Five

Your personal information will never be sold, shared or swapped with any other charity or organisation.


Donor Promise Six

Your credit card information is destroyed in accordance with strict Payment Card Industry (PCI) regulations.


Donor Promise Seven

Your mail preferences can be changed at any time; you decide when and how we send you mail.


If you feel we have not lived up to any of these promises, please let us know so we can do better.

In the first instance please contact Cathy Murphy or Lorna Riddle on 08 8239 0119 for a confidential discussion.